At NexBloom, we value transparency and customer satisfaction. This Cancellation and Refund Policy outlines the terms under which orders may be cancelled, returned, or refunded. Please review this policy carefully before placing an order.


Order Cancellation


Cancellation Before Dispatch


Orders may be cancelled before they are dispatched by contacting our customer support team. Once an order is successfully cancelled, a full refund will be initiated to the original payment method.


Cancellation After Dispatch


Orders cannot be cancelled once they have been dispatched. In such cases, customers may refer to the Returns section below, subject to eligibility and inspection.
NexBloom reserves the right to cancel an order at its discretion due to reasons including but not limited to product unavailability, pricing errors, or payment issues. In such cases, any payment received will be fully refunded.


Returns


Due to the hygienic nature of our products, returns are accepted only under specific conditions.


Eligible Returns


Returns may be accepted if:
● The product received is damaged, defective, or incorrect
● The issue is reported within 5 days of delivery
● The product is unused, unopened, and in its original packaging
Supporting images or videos may be required for verification.


Non-Eligible Returns


Returns will not be accepted for:
● Used or opened products
● Change of mind or preference
● Minor variations in color, texture, or packaging
● Damage caused by improper handling after delivery


Refunds


Once a return request is approved and the product is received and inspected, the refund will be processed to the original payment method.


Refund Timeline


● Refunds are typically processed within 10-15 business days after approval
● Actual credit time may vary depending on the payment provider or bank
Shipping charges, if applicable, are non refundable unless the return is due to an error on NexBloom’s part.

Replacement Policy


In cases where a product is damaged, defective, or incorrect, NexBloom may offer a replacement instead of a refund, subject to product availability and verification.


Bulk and Corporate Orders


Cancellation, return, and refund terms for bulk or corporate orders may differ and will be governed by separate agreements or written communication at the time of order placement.


Contact Us


For cancellation, return, or refund requests, please contact us at:
Email: support@nexbloom.in
Please include your order number and relevant details to help us assist you promptly.
At NexBloom, we aim to resolve every concern with fairness, clarity, and care.